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Google Rating

4.7

Based on 24 reviews

Air Filter Factory & Repair Parts Inc

4.7

DJ

06:54 24 Dec 18

Ordered a custom dual lens range hood filter. Due to the odd size, Air Filter Factory called me to confirm that the size was in fact correct, which it was. The filter came a few days later and turned out to be slightly incorrect (single lens instead of dual). I called to let them know and they quickly realized the mistake, made a new one and promptly shipped it out at no cost to me - allowing me to retain the incorrect one. Very happy with the response to the issue. Clearly they put customer service above all. Thank you and Merry Christmas!

crabbybookwoman

05:20 10 Mar 17

We ordered a new element for our 20-year-old oven. The part was easy to find, the price was good, shipping was fast--we'd order from them again.

Danny Peterson

15:54 11 Dec 16

Anthony Delitto

14:26 06 Jul 20

Ordered a refrigerator door seal for a 30+ year old GE. The part had been discontinued for quite some time, but I thought I'd try for a "Hail Mary." The part arrived 2 days after I ordered it but did not fit; they took it back, no questions asked, and refunded my money. Great customer service even though it didn't work out the way I wanted.

Lucky Strike (Smokey)

22:34 09 Feb 19

Great service fit ok thank you

Jim Cramer

17:46 13 Nov 16

Great phone support. Right product at the right price. Hop[e I had more business to send their way.

Walter Kell

19:52 11 Dec 17

Ordered a part for my heater from Shawn.Because it was important due the overnight cold I asked for options for expedited shipping, Shawn checked all options and gave estimated prices of each. After my selection was made he called to let me know the exact price prior to finalizing the shipment. The part arrived the next day when we expected it to take at least 2 days. Best possible outcome for this order. You have earned my trust and hopefully future business.

Susan Ocker

17:55 05 Oct 16

Excellent company! The filters arrived quickly, and fit perfectly. We are happy that they are made in the USA.

Heather Bru

17:36 26 Jun 17

I spoke with customer care about a filter i needed for a furnace. I was unsure I give this company all my info about my furnace, and they told me the sizes i would need. I purchased these filters because they assured me they would fit. When I received them in the mail i tried putting them in.... however to my surprise they were in fact the wrong size. I called their customer service number once again and they said to send them back i would need to pay for shipping even through i felt it was their fault. I would make sure if you order from this company do not trust them and do your research.

Travis Mueller

22:42 07 May 20

Ordered a repair part for my Maytag Refrigerator. Shipped almost immediately and works great. Thanks!

JOYCE MUIRHEAD

22:22 07 Oct 16

I just received my order from the Air Filter Factory and I am extremely pleased. They are better than the factory filters that are now 17 years old. I wasn't sure that I would be able to find a replacement, but they had the exact ones for my GE range hood. I had searched the Internet, but the Air Filter Factory was the only company that I could find with an exact replacement. I just received my order today, sooner than I expected. I would highly recommend the Air Filter Factory to anyone wishing to replace range hood filters.

Kasey Kennedy

20:59 08 Dec 17

I mis-ordered a custom filter, but was treated very courteously by the office. I also got a price break on the second correctly-sized order. Who does that anymore? Kudos to Air Filter Factory!

David B

02:41 27 Oct 17

I was surprised you sold hermetically sealed compressor parts. They arrived quickly and at a good price.

Murray and Helen Davis

19:23 10 Feb 17

Bought 2, received 3. Thank you

Nancy Holly

17:07 25 Jan 17

I ordered replacement knobs for my Maytag stove. Their price was very competitive, and shipping was amazingly quick. The knobs are exactly like the original ones. I would definitely do business with them again!

Victor Kaplan

16:43 13 May 16

Great service! I originally called the manufacturer of my hood (Rangaire) and they gave me the phone number of a crook in Colorado. Thankfully after that bad experience I found Air Filter Factory online. There was a mistake on the first order they sent me and they owned it and fixed it right away. Quality of the product seems pretty good (better than that of the crook in Colorado). They have earned a customer.

Chloecile George

20:36 05 Aug 20

I’ve been doing business with Air Filter Factory since 2010. The part i replenish with this company is an aluminum mesh range hood filter. Unable to locate in my state of Louisiana. I m especially grateful for domestic business . #madeinanericaI plan to continue doing business with this company .

Lynn Smith

23:36 24 Mar 16

Air Filter Factory (an Ohio Company) fabricated a replacement filter for our 20 year old cooktop hood at a great price. It shipped in less than a week, fits like a glove and is better made than the original.

Tom M

21:09 23 Apr 17

I ordered microwave charcoal filter for new GE microwave JVM3160SS on a Walmart site. Came in a pack of 2 much cheaper than buying just one from GE and had free shipping. Great deal and fast delivery, however, height of filter seemed 1/8 inch too high which made a very tight fit because installation is to slide in on an angle and then swivel down vertically into slots and I had to force it down vertically with screwdriver and pliers on front frame. Height dimensions are same size as opening making it very difficult to swivel into place.

A. Jean Jones

02:16 17 Oct 16

Good pricing and quick order fulfillment. Thank you!

Karen Chaperon

19:40 02 Jul 21

I live in Alaska and we always have to look out for companies taking advantage of tacking on high shipping prices, when there are reasonable options out there. I ordered a package of 3 Whirlpool Microwave Combo Filters from Air Filter Factory because they were the best priced and did not charge shipping over $19.97. (mine was $22). Even if I hadn't gone over 19.97 their shipping rates are very reasonable. Everywhere else had higher prices much higher shipping! Plus I received them in less than a week!! Thanks again!

ToniAnn Oakes

05:16 15 Jan 17

Wow! Just....wow! Fast service....great product! Love it! Will be ordering from here again!!!!

Dawn Van Haaften

01:32 25 Mar 16

Super fast and FREE delivery. Would definitely recommend!

G Hood

13:55 16 Dec 17

great customer service

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